Northwest Outfitters is a small retail chain tackling the challenges of selling in the competitive outdoor sports industry. Managing a specialized staff across 5 locations became their focus as an opportunity to substantially reduce costs and gain a competitive advantage.
Workforce Management is a key sore spot for retail organizations with multiple departments. Northwest Outfitters’ primary challenge is keeping unique departments staffed with the right people while reducing costs with viable cross-department coverage. They also wanted to address one of their largest budget issues; last-minute overtime.
Except for a small body of supervisors, all sales associates are part time. When there is a staffing crunch, it can be nearly impossible to keep part-timers from working forty hours or more. Holiday breaks and year-end staffing has added scheduling complications and compliance pressure with the burden of tracking and reporting.
Workforce Management Suite Integration Creates Savings
With TimeSimplicity, the scheduling solution in Workforce Management Suite, department managers designed standard schedule templates for busy and slow sales periods, which vary from department to department. With the standard schedule in place, managers can drag and drop to adjust to changing conditions. This has been a vital time saver for managers, and with pre-defined alerts, has provided a considerable decline in unplanned overtime.
SOLUTION — Workforce Management Suite
- TimeSimplicity for automated scheduling and mobile coordination.
- TimeWorksPlus for integrated time and attendance tracking.
- Mobile access provides employee access and management control.
Before Workforce Management Suite implementation, team members continuously contacted supervisors about shift modifications, time card foul-ups, and PTO accruals. With Employee Self Service (ESS), employees clock in/out from their mobile device, handle their own time cards, submit time off requests, and view accruals without having to connect with a manager. With the intuitiveness of PunchLogic, time card mistakes are no longer a substantial problem.
When associates handle shift changes, all managers have to do is approve them on the Virtual Trade Board. TimeSimplicity even notifies the employees affected when a shift change is approved! With job codes and employee groups, staff members with the appropriate skills are scheduled in the corresponding departments. This helps maintain excellent customer service for which Northwest is known.
No More Compliance Headaches
With customized overtime notifications, supervisors are notified when part-time employees are approaching full-time hours, and full-timers are approaching overtime. They don’t need to be continually monitoring time cards to keep employees working within the prescribed hours. In the case of a DOL audit, reports can be generated instantly from attendance data that was automatically captured and recorded.
Northwest Outfitters is benefitting from reduced labor amounts, improved scheduling, automated compliance tools, and staff members who are much happier with their jobs.
GTM Payroll Services offers Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your supervisors, employees, and business.
Workforce Management Suite includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. Workforce Management Suite is established for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and decrease labor costs.
How much can you save? Check our GTM Payroll Services ROI Calculator.
We can get you up and running with Workforce Management Suite in minutes. Contact us today to book a demo.