Smart Scheduling for Hotel and Hospitality
GTM Payroll Services helps hotel elevate their bottom line with simplified scheduling and more efficient time and attendance tracking.
The Bayside Hotel and Resort is a 135-room, 5-story complex which includes a hotel, two restaurants, and a small business center. There is no “typical” day for The Bayside Hotel, and they trust in a diverse workforce to manage a wide range of guest requests at every hour of the day.
To keep an otherwise hectic operation running smoothly, Bayside faces workforce challenges that range from last-minute sick leave to schedule changes to last-minute overtime. With their reputation resting squarely on their capacity to serve patrons with personal attention, workforce management is a leading concern at Bayside. Their ultimate goal; elevate customer service without increasing labor costs.
Overwhelming Workforce Management Challenges
The management staff had been struggling to find an employee timekeeping and scheduling system that prevented understaffing, could be adjusted on the fly, kept all parties notified about scheduling changes, tracked data for DOL compliance, and ensured that time cards were turned in on time to the payroll processing service. For Bayside, this was no easy task with so many diverse departments including hospitality, housekeeping, maintenance, and operations. In every department, managers needed trustworthy data to create scheduling strategies that eliminated waste while maintaining a superior standard of service for their patrons.
Bayside needed a hotel employee scheduling solution that would meet scheduling objectives while delivering greater flexibility for team members and less busy work for managers.
Time and Attendance Made Easy With GTM Payroll Services
The Workforce Management Suite time tracking tool, TimeWorksPlus, started delivering benefits during the very first pay cycle. With mobile access built in, TimeWorksPlus allows associates to clock in/out on their mobile device wherever they are—whether they work in housekeeping, guest services, security, or maintenance. Because the PunchLogic feature dramatically reduces missed and duplicate punches, time card accuracy has improved substantially.
TimeSimplicity Cleans up the Scheduling Mess
TimeSimplicity has revolutionized the scheduling process for Bayside managers and employees. It offers managers smart tools for easy, hassle-free scheduling and empowers associates to take over many tasks previously done by managers. Bayside managers are amazed at how simple it is to develop, save, and change recurring schedules.
SOLUTION — Workforce Management Suite
- TimeSimplicity for streamlined scheduling and mobile coordination.
- TimeWorksPlus for integrated time and attendance tracking.
- Mobile access offers employee access and management control.
Employees and management welcome the automation and centralization of scheduling operations. Employees post schedule requests to the Virtual Trade Board and view which additional shifts they may pick up. Once a manager has approved a schedule change, TimeSimplicity notifies the staff member; eliminating endless phone calls, texts, and emails.
TimeSimplicity has reduced under-staffing which has accelerated room turn-around, shortened front desk guest wait times, and increased staff efficiency.
Employee hours are controlled with customized system alerts and there are nine pay-rate fields and employee groups/sorting/filtering functions to give every department manager scheduling exactness.
Workforce Management Suite is the same system used by Hilton, Embassy Suites, Ramada, Sheraton, Holiday Inn and Marriott to save time, reduce labor costs, and maintain regulatory compliance.
GTM Payroll Services offers Workforce Management Suite, the powerful, fully-integrated Workforce Management Suite that makes it easy to optimize the performance of your supervisors, employees, and business.
Workforce Management Suite includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. Workforce Management Suite is designed for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and decrease labor costs.
How much can you save? Check our GTM Payroll Services ROI Calculator.
We can get you up and running with Workforce Management Suite in minutes. Contact us today to schedule a demo.